Warranty and Returns
How do I return an item?
Please call our toll free number for more information on returning an item. They will put you in touch with our customer service department to issue a FedEx return label that will be deliver to the address where your order was shipped. Please use the box that your order arrived in to ship a return back to Tuff Truck Bag.
Warranty Policy
Tuff Truck Bags have a one year warranty. The warranty covers defective Tuff Truck Bags. If the Tuff Truck Bag is not defective, but you still would like make a return, please see our Refund/Return Policy below.
This warranty DOES cover:
- Bag seams coming undone.
- Zipper breaking, not closing completely.
- Corner rings: metal breaking (not PVC Waterproof Material tearing - DO NOT SET TOO MUCH STRAP TENSION - This is something that is set by the USER and therefore cannot be covered by warranty)
This warranty DOES NOT cover:
- Burn holes created in the bag.
- Cuts, slices or holes poked through the bag.
- Man-made damage to the bag.
- Damage to the (included) tote bag.
- Damage to the (included) 4 adjustable bungee cords.
- Too much tension causing the corner rings to rip off (DO NOT SET TOO MUCH STRAP TENSION - This is something that is set by the USER and therefore cannot be covered by warranty).
Refund/Return Policy
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Contact Information
Tuff Tuck Bags, Inc.
9540 US Highway 84 West
Newton, AL 36352